Social Media Tips Your Company Can’t Afford To Ignore: Executing With Excellence

After my last article on social media tips for beginners, I thought we could step a bit deeper into the depths of the social media ocean and come up with a few pearls of wisdom. Some of these tips can be executed right away, but others will take time and you’ll need to build upon your skills in order to reap the full benefits. You’ve already gotten your feet wet, so now it’s time to dive right in with 10 more tips to take your social media game to the next level!

  1. Remember the Reason: Relationships are the name of the game in social media, so no matter how badly you want to master this new craft for your business, don’t forget to approach it with a spirit of helpfulness and friendliness. The point of social media is to put a human voice and face to your brand. Don’t let the stuffiness of day to day buying and selling overwhelm your presence.
  2. Collect Data. This is one of the most valuable functions of social media. The data you can gather on your demographic and target audience is priceless. In addition to the standard age and gender questions, you can find out what makes your customers tick. You can find out what their pain points are, what their questions are, what they relate and react to. Don’t let this data go by the wayside. Record it and return to it often.
  3. Act On Your Data. When you find a new nugget of wisdom about your audience, don’t just write it in your notebook. Act on it. Adjust your efforts to fill this need, answer this question, or offer the type of information that their craving. This will help you produce quality over quantity in terms of content.
  4. Focus on campaigns that run across all social media channels. As we discussed in the last article, you shouldn’t try to build a strong presence on all channels. Stick to 3 or 4 to start off with. Create a campaign that can be translated onto all your targeted platforms. But beware, you can’t typically take the same photo and content and successfully post it on all channels. Different word limits, ideal photo sizes and key hashtags will differ on these channels, so adjust accordingly. Keeping the message the same on all channels will promote easy recognition of your brand and it’s values.social media
  5. Research Repeatedly. We covered researching before planning in the last article, but research should be a regular part of your social media journey. Continue to research your competitors and see what is and what is not working for them. Research the best hashtags to use. You can find this on sites like com or hashtagify.me. Using appropriate hashtags can spread your content much farther than your immediate followers.
  6. Use calls to action! As in any advertising medium, use calls to action and a sense of urgency to drive your potential customers into the buying funnel. While social media is not all about buying and selling, but when your posts directly relate to your products or services, there is no harm in adding a simple call to action. It can be as easy as “Click to shop more of these _____” or “Sign up today for more ways to save!”. Getting them to convert to your website or email list is the name of the game. Guide them in the right direction with a little encouragement!
  7. Test different image shapes, sizes, fonts, colors and even emojis to maximize your reach or gain quick recognition with your followers. Sometimes the small things make you stand out and can break through the clutter in a newsfeed or timeline.  In our “Before and After” and “This or That” posts, we found that if we made our image twice the height of a standard Facebook image, our reach would triple or even quadruple! This happens because more than half of all Facebook users are on mobile. When you view this post on mobile, it entices you to click to see the “after” or the “that” image that you can’t see due to the size. The key is to put the “AFTER” or “THAT” text in the middle of the photo, so that people will understand that there is something to see below. When people are constantly clicking on your image, they’re telling Facebook that they value your content, and Facebook recognizes it as more important, making the reach skyrocket. In addition, those who click your post are served more of your content in the future because Facebook knows that they feel it is relevant. Without testing, trial and error, and closely monitoring the way that our fans are interacting with our content, we would have missed this awesome realization!
  8. Use contents to grow reach, engagement and the “fun factor”. Simple giveaways can be extremely powerful. Many contests will tell fans to like, comment and share to have a chance to win. These posts can get hundreds of thousands of interactions, with most of the giveaway prizes worth only a few hundred dollars. That kind of engagement is worth every penny.giveaway
  9. Make it trackable. Make sure that if you’re promoting contests, giveaways, discounts or specials on your social media accounts, that you have promo codes associated with them for your sales staff. This will allow you to see how many people are claiming this discount in store. This allows you to see which channels are working well for your target audience, or what categories are especially of interest.
  10. Cross Promote Social Media Channels With On And Offline Channels! I can’t stress this one enough. If you are going to take the time to use social media, make sure you get the biggest reach possible. This can be done by sending email blasts about your social activity, putting social share and follow buttons on all of your blogs, images, products, and pages on your website, putting social icons in your email signature (all staff should have this with an invitation for the recipient to follow for “Daily Design Inspiration” or whatever your company provides via social media.) You can also tie this to your other advertising channels, such as TV commercials, radio ads, or in store signage. This makes it easier for customers to follow you no matter where they are when they see your message or interact with your business.Social Media 

 

 

 

 

 

 

 

Good luck in your social media journey! If you have patience, persistence and dedication to follow the tips that I’ve laid out, I’m confident that your social presence will continue to rise daily. Don’t lose faith if things don’t take off over night. This is a marathon, not a sprint, so don’t burn yourself out in the beginning. Have a plan and pace yourself so that you will be sure to endure in your efforts for years to come. Pleasant posting!

Written By: Allie Bloyd

Allie is the Marketing Director at Builders Surplus. Builders Surplus is a full service remodeling and renovation company in Louisville, Ky and Newport, Ky, which also serves Cincinnati, Oh. Builders Surplus focuses mainly on Kitchen and Bathroom Design, Flooring, Windows, Doors, and Tile. If you have any questions for the author, feel free to comment below!

 

 

Social Media Tips Your Company Can’t Afford To Ignore: Beginners Basics

The world of marketing has shifted over the last decade, as I know all of you are aware. What you were doing 10-15 years ago is likely not as effective as it once was. Digital is taking over the world, with social media the reigning king. While some may think that social media is just for teenagers, others may be well aware that it is an important facet of their marketing plan. Whatever side of the fence you are on, you need to understand that in today’s marketplace, those who do not embrace this change will soon be left behind. However, it can be scary and somewhat intimidating when trying to attack this new medium that you may have little experience with. I’m going to give you some tips that will help you get moving in the right direction!

Social Media Tip #1:

You can’t do it all.

Choose a few platforms to do really well instead of being mediocre at all of them. One of the main reasons that social media can seem so intimidating is the fact that there are dozens of social media platforms, each with a different niche. Perfection is not guaranteed in all of them. You need to think hard on this before you jump on the social media marketing bandwagon, because this can be the choice that brings success or failure to your efforts. Some of the main platforms include: Facebook, Twitter, Instagram, Snapchat, Youtube, Vine, Tumblr (or any other blogging platform), Periscope, Google+, Houzz, Buffer, Delicious, Digg, Pinterest, Reddit, StumbledUpon, and many many more. In deciding the platforms that you’ll start with, ask yourself these 3 things:

 

  1. How much time or resources can I dedicate to this? If you are ready to fully commit, you can choose more platforms to tackle than if you can only dip your toes in the water. It is better to dominate one platform than to not make an impression on many.
  2. Who is your demographic and which social media platforms are they spending more time on? This is another question of key importance. If your demographic is between the ages of 45-55, you won’t have much success with Snapchat, or likely Vine. These platforms skew a much younger generation. Facebook has an older demographic, while Twitter is popular with a middle aged crowd. Do your research before getting started! You’ll be wasting time and resources if you don’t.
  3. Ask yourself what your key demographic would be looking for on these platforms. This greatly depends on your business. If you are in the Kitchen & Bath category, you know that there is a lot of information that goes into making the decision to remodel. If your audience would be craving information & clarity, you need to know. If they’re looking for design inspiration, you need to know, if they’re looking to know more about your specific business, you really need to know! Don’t give them what you THINK they want, give them what they want.

 

Social Media Tip #2:

Make a plan.

After you’ve done your initial research on the platform(s) that you should be focusing on, you need to make a plan. If you’ve decided that your audience wants information about product materials & design inspiration, you may have chosen to start a blog (on your website or Tumblr), to share this information on Facebook (The platform your demographic is using) and to share design inspiration on Pinterest (where your demographic goes to get ideas on style and trends). Here are some tips on how to make your plan.

 

  1. When to post. Research the best times of the day to post on your platforms. This can have a big impact on your engagement, which is the point of your posts in the first place. Every industry is different, and those that like or follow your page will have their own habits of checking social media. There are many tools online that can help you with this. Sprout Social is a dashboard that will give you key information on your demographic’s habits. You can use IconoSquare for Instagram stats or TweetDeck for Twitter. If you spend some time digging, you can find anything you’re looking for.
  2. How often will you post? You want to make sure that you post consistently, but not TOO frequently. Those who will follow your social media accounts want to see action, or they will lose interest. There are different “rules” for each platform that you can find if you do your research.
  3. Research competitors & businesses in similar industries. This will give you ideas on the type of content that may work for your audience. If you see certain types of posts with lots of engagement, take it as a sign that this audience is interested in what they’re being given. Adjust these concepts to make them your own. This is a “Hypothesize, Test, Repeat” kind of thing. You may not hit a homerun on your first try, but analyze what is working vs. what is not, and adjust accordingly. Doing your research up front on posts that are working for others will save you a lot of time in the end. Take a look at the hashtags that are being used by your audience and tie them into your posts! Make sure you link all posts back to your website, when at all possible. The point is not just to engage on social media, but to pull them into the buying funnel!
  4. Put it in writing (or typing). Now that you know where you’re posting, when you’re posting and what you’re posting, you need to set it in stone. Nothing great is ever accomplished without a plan. There are many templates online of content calendars for social media that you can edit in Excel or Google Sheets. They will have columns for all the key information that you’ll need to effectively plan you posts. You can opt for a social media dashboard like HootSuite, which will allow you to plan & schedule all of your posts (for most platforms) in advance. This will definitely save time. I recommend you take 1-2 hours each week getting all of your posts scheduled for peak posting time.

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Social Media Tip #3:

Engage to get engagement.

I’m sure that you’ve heard the saying “To have friends, you need to be a friend.” This concepts hold true in the world of social media. It is rare to get without giving in some way. Social media can be seen as a “Cocktail Party”. When you think of it this way, it helps you understand the concept more clearly. When you’re at a cocktail party, you don’t simply go up to everyone you see and tell them why they need to buy from your company. That would be very inappropriate and in-your-face. The key is to network. You meet someone, have a great conversation with them, and let them know what you do. You become interested in what they do and how you can help them. When that person is in the market for your services, they may reach out to you, as they remember the positive interaction that you shared. They may even tell their friends about you! Keep this in mind as you embark on your social media journey. You need to genuinely be interested in the business or lives of others to get people interested in you. Seek out companies like yours or individuals in your demographic to follow or connect. Engage with their content and share your thoughts! This is the “introduction” at the cocktail party. Remember that this is a long term plan to increase awareness and sales in your business, and you will need to work at it in order for it to work for you. Once your posts are scheduled for the week or the month, log on various times during the week to engage, or answer questions or comments directed at you. This is key in becoming successful in social media.

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In our next article, we’ll dive a little bit deeper into social media marketing success. There is a lot to learn, but if you take it one step at a time, you will find that it not only gives you a great return on investment, but it will give you much deeper insight into what your customers are looking for. Until next time, pleasant posting!

 

Written By: Allie Bloyd

 

Allie is the Marketing Director at Builders Surplus. Builders Surplus is a full service remodeling and renovation company in Louisville, Ky and Newport, Ky, which also serves Cincinnati, Oh. Builders Surplus focuses mainly on Kitchen and Bathroom Design, Flooring, Windows, Doors, and Tile. If you have any questions for the author, feel free to comment below!